SolarWinds Service Desk June 2021 release notes
Release date: June 27, 2021
These release notes describe the new features and improvements in the SolarWinds Service Desk.
New features and improvements in SWSD
Overview
- Integrations
- Automation Enhancements
Intune Integration
Intune, as part of Microsoft Endpoint Manager, provides the services and tools you need to manage and monitor mobile devices, desktop computers, virtual machines, embedded devices, and servers. See Discovery connections - Intune.
Automation Enhancements
As we continue to expand the automation features, we aim to provide smoother workflows that save you time while increasing efficiency. The latest enhancements are described below:
Time Based Automations
Allows you to create conditions and actions based on time and date triggers.
To learn more about Time Based Automations, please click here.
Updating Text Based Fields
This enhancement allows agents and administrators to update text based fields to streamline workflows.
Learn more about Updating Text Based Fields.
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